If you want to register on our website, then you can create an account first. If not, you can also shop directly. Please see how to register by clicking the button “REGISTER” on the top concern of the website. You can sign in with your email. See as following:
2. Choose the product you want to order, and decide the size and color you want, then click the button “ADD TO CART”(Tips: please see the Size Chart of each product after the “Description”). 3. The product will be added to your shopping cart, you can also change the amount by changing the “QUANTITY”. If you also need other products, please also add them to your shopping cart in the same way, You can also enter your other requests in instruction box if need. Then please click the “CHECK OUT” button.
4. Enter your Customer information and Choose the shipping method. See as bellow:
5. Choose the Payment Method and decide your Billing address. If you have a PayPal account, you can pay with Paypal, If not, you can pay with a Credit/Debit Card. See as Bellow:
6.If you pay with PayPal, please click the button “Complete order”, then you will see a window of Paypal. You can just log in to your PayPal account and pay for it. You can just enter your card information to finish the payment.If you pay with a Credit/Debit Card, you will see this page:
You can just enter your card information to finish the payment.
7.After the order is placed, you will see your order information in your account. Your registration email will also receive a confirmed information about your order. If you have more questions, please contact firstname.lastname@example.org for help.
Due to COVID-19, shipments to the below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately. （Brazil，India，Polynesia，Serbia，Cambodia（Kampuchea），Reunion，Brunei，Iceland ） We're improving our delivery process to make your packages even safer, so there may be a 4-6 day delay in processing your orders.
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items, and the time of day you place your order.
Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have a longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
You can enjoy free shipping for orders over $59. Where available, you can opt for Express Shipping for an additional fee. The shipping fee for orders below $69 would depend on the post office standard.
When express shipping was chosen, specific address information (including street/block, name, phone number) is required in ENGLISH according to Shipping regulations.
Delivery times vary depending on your shipping destination:
Once your order is placed, we will update you on your order status by email.
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.
TAXES, DUTIES, TARIFFS
Petterman.com can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders. Normally we would mark the parcel in low value to avoid the duty, but in different countries, the policy is different, hence to find out which if any of these may apply, please contact your local government.
*Note to all customers regarding COVID-19 In light of the current global situation, our first priority as a company is to keep our employees, clients, and communities safe. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols, and exhaustive ongoing sanitation. The same protocols are currently being observed by many local shipping carriers around the globe, resulting in potential processing and shipment delays of up to 25 business days.
We continue to prioritize the safety of both our customers and colleagues and thank you for your continued patience during these unprecedented times.
Order follow as below: Purchased→ Goods Processing →Packing →Delivery →Received
If you have registered on our site, you could track your order state right here (pictures as below).
If you don't have an account on our site, you could track your order in your email inbox. Please check your email inbox and junk mail. The keyword should be our site name.
Last but not least, you could contact our customer service to check order state. (email@example.com) On weekdays, we could reply to you in 24 hours. At weekend, we would reply to you in 72 hours.